Effective Date: 08 November 2024
LWF Host strives to provide reliable and efficient hosting services to all users. We understand that certain circumstances may require a refund, and this policy outlines the conditions under which a refund request may be considered. By using our services, you agree to the terms set forth in this refund policy.
Eligibility for Refund
Refunds are only applicable in cases where a technical issue occurs with the purchased service that cannot be resolved within seven (07) days from the date the issue is reported. If our technical support team is unable to rectify the problem within this timeframe, a refund request may be submitted for review. Otherwise, after one week, the issue will be considered resolved, and any further refund claims will be treated as fraudulent.
Non-Refundable Services
Certain services are non-refundable under any circumstances, including but not limited to:
Domain name registrations, renewals, and transfers.
SSL certificates.
Any additional add-ons, upgrades, or third-party services.
Services that have been used extensively or misused in violation of our Acceptable Use Policy.
Refund Request Process
To request a refund, you must submit a request to our support team within seven (07) days of the issue arising. The request should include details of the problem encountered, along with any troubleshooting steps taken. Our team will assess the situation and determine whether the issue qualifies for a refund under this policy.
Refund Approval and Processing
If a refund is approved, the amount will be processed back to the original payment method within 7-14 business days. Refunds will only be issued for the service fee paid and will not include any transaction or processing fees incurred.
Cancellations and Terminations
If an account or service is terminated due to a violation of our Terms and Conditions or Acceptable Use Policy, no refund will be issued. Customers who cancel their services voluntarily are not eligible for a refund unless they meet the refund eligibility criteria mentioned above.
Policy Modifications
LWF Host reserves the right to modify this Refund Policy as necessary. Any updates will be posted with an updated effective date, and continued use of our services constitutes acceptance of the revised policy.
Contact Us
For any refund-related inquiries, please contact us:
Email: support@lwfhost.com
WhatsApp: +1 (310) 690-1301
Contact Page: https://lwfhost.com/contact-us/
By using our services, you acknowledge and agree to the terms of this Refund Policy. LWF Host remains committed to ensuring a fair and transparent experience for all users.
